The Rochester
International Airport would like to ask that you take 5
minutes to complete the following survey. The results of this
survey will be used to evaluate current services and
facilities, and allow airport management to plan for future
development to enhance the traveler experience through
Rochester International Airport.
* All information that you provide shall be for
internal airport use only. At no time will Rochester
International Airport sell or distribute your personal
information.
Thank you for your
time in helping us better serve you.
Name
(Optional):
Address:
City:
State/Province:
Zip / Postal
Code:
Date of Submission:
Email address: (If
you would like to receive airport updates and
newsletters)
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1. How many times have you
used Rochester International Airport in the last 12
months?
1 - 6 Times
7 -12 Times
13+ Times
2. What has been your
"typical" usage of Rochester International Airport?
If arriving, where
were you arriving from today?
(Origin):
if departing, where
was your final destinaiton today?:
3. If you were departing
what made you choose Rochester International
Airport?
4. How did you hear about
Rochester International Airport (if you didn't already know
about us)?
If you selected
Radio Ad, Local Print Ad or Other, please list Radio Station,
Print ad name or other:
5. Were the facilities and services
provided by Rochester International to your
expectations?
If no, please
explain:
6. Based on your
experiences at Rochester International Airport, we would ask
you to provide your Satisfaction rating for the difference
services listed below:
7. What could Rochester International
Airport do to improve the traveler experience at Rochester
International Airport?
8. What can Rochester International
Airport provide for its customers that it does not already
provide?
9. How would you rate you overall
travel experience through Rochester International
Airport?
1 being Poor, 5
being Excellent
10. Will you use Rochester
International Airport for your future travel
needs?
If "No", please let us know why
so that we can improve these areas.
11. Additional Comments
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